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Customer Service Action Plan
Westmeath Local Authorities are committed to the continued provision of a quality service to our customers which embraces and includes amongst other issues, the quality of our decision making process, the efficiency and effectiveness of our operations, the level and quality of service provided, the standard of our facilities and our ability to adapt in a complex and changing environment.
The Customer Service Action Plan incorporates a Customer Care Charter of rights and entitlements for customers and staff as well as detailing the level of services we are committed to providing. It has a Code of Practice for processing complaints and appeals, which will provide further clarity of service provision and transparency in our operations.
