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Phone Reports
In terms of public interaction, telephone contact remains the primary source of contact, and as such is fundamental to the quality of customer service delivered by this organisation, and how it is perceived. With this in mind, and in keeping with a commitment in our Customer Service Action Plan, a comprehensive Telephone Monitoring Reporting System was installed as part of the development of our new Civic Offices. The reports below indicate the volume of telephone activity, and the response rate to calls received.
2011
The reports available online indicate the volume of telephone activity, and the response rate to calls received for 2011.
2010
The reports available online indicate the volume of telephone activity, and the response rate to calls received for 2010.
